Frequently Asked Questions
Find answers to common questions about our games and services
Categories
General Questions
Elliptical Studios is an independent game development studio dedicated to creating immersive and innovative gaming experiences. We're passionate about pushing the boundaries of what's possible in interactive entertainment.
Founded in 2020, our team of industry veterans and fresh talent work together to create games that challenge, inspire, and entertain players around the world.
We develop for multiple platforms including:
- PC: Windows, Mac, and Linux
- Consoles: PlayStation 4/5, Xbox One/Series X|S, Nintendo Switch
- Mobile: iOS and Android (select titles)
- Cloud Gaming: Available on select platforms
Each game's availability may vary, so please check the specific game's page for platform details and requirements.
There are several ways to stay in the loop about our latest developments:
- Subscribe to our newsletter for exclusive updates
- Follow us on Twitter, Facebook, and Instagram
- Join our Discord community
- Check our news page for the latest announcements and behind-the-scenes content
- Wishlist our games on Steam or other platforms
Technical Support
If you're experiencing technical issues, please try these troubleshooting steps first:
- Restart your device - This can resolve many common issues
- Update your graphics drivers - Visit your GPU manufacturer's website for the latest drivers
- Verify game files (if on Steam/Epic/other launchers)
- Check for game updates - Make sure you have the latest version
- Check system requirements - Ensure your system meets the minimum requirements
- Disable background applications - Other programs might be causing conflicts
If issues persist, please contact our support team with the following information:
- Game title and version
- Platform (PC/Console) and specifications
- Detailed description of the issue
- Steps to reproduce the problem
- Any error messages received
System requirements vary by game. You can find the specific requirements on each game's store page or in the game's documentation. Here are our general guidelines:
Minimum Requirements (PC):
- OS: Windows 10 64-bit / macOS 10.15+ / Linux (varies by title)
- Processor: Intel Core i5-2500K or AMD equivalent
- Memory: 8GB RAM
- Graphics: NVIDIA GeForce GTX 960 / AMD Radeon R9 280X (2GB VRAM)
- Storage: 15GB available space (SSD recommended)
- Internet: Broadband connection for online features
Recommended (PC):
- OS: Windows 10/11 64-bit
- Processor: Intel Core i7-9700K or AMD Ryzen 7 3700X
- Memory: 16GB RAM
- Graphics: NVIDIA GeForce RTX 2070 / AMD Radeon RX 6700 XT (8GB VRAM)
- Storage: 20GB available space (SSD required)
- Internet: High-speed broadband connection
Console requirements vary by platform. Please check the specific game's page for console-specific details.
Purchases & Refunds
Our refund policy follows the guidelines of the platform through which you made your purchase (Steam, Epic Games Store, PlayStation Store, Xbox Store, Nintendo eShop, etc.).
General Refund Guidelines:
- Digital purchases are typically eligible for a refund within 14 days of purchase if you've played less than 2 hours
- Pre-orders can usually be refunded at any time before the game's release
- DLC, in-game purchases, and season passes may have different refund policies
- Physical copies must be returned to the retailer where purchased
To request a refund, please contact the platform's customer support where you made the purchase. For purchases made directly through our website, please contact our support team.
Yes! We believe in letting players try before they buy. Here's how you can experience our games:
Free Demos:
Many of our games offer free demos that you can download and play. These demos are typically available during special events like:
- Steam Next Fest
- PlayStation Store Free Play Days
- Xbox Free Play Days
- Nintendo eShop Free Trials
Free-to-Play Weekends:
Occasionally, we make select games free to play for a limited time. Follow us on social media or subscribe to our newsletter to stay informed about upcoming free play events.
Game Pass & Subscription Services:
Some of our games are available through subscription services like Xbox Game Pass, PlayStation Plus, and Apple Arcade. Check the respective store pages for availability.
To find available demos, visit our games page or check the store page for the specific game you're interested in.
Account & Profile
If you've forgotten your password, follow these steps to recover your account:
- Go to our login page
- Click on "Forgot Password?" below the login form
- Enter the email address associated with your account
- Check your email for a password reset link (check spam/junk folder if you don't see it)
- Click the link and follow the instructions to create a new password
Didn't receive the password reset email?
- Check your spam or junk mail folder
- Add noreply@ellipticalstudios.com to your contacts or safe senders list
- Make sure you're checking the email account you used to register
- Wait a few minutes - sometimes emails can be delayed
If you're still having trouble, please contact our support team for assistance.
Cross-platform account linking allows you to access your game progress, purchases, and friends across different platforms. Here's how to link your accounts:
Steps to Link Accounts:
- Log in to your Elliptical Studios account on our account management page
- Navigate to "Connected Accounts" in your account settings
- Select the platform you want to connect (Steam, PlayStation Network, Xbox Live, Nintendo Account, etc.)
- Follow the on-screen instructions to authorize the connection
- Repeat for any additional platforms you want to link
Important Notes:
- Some platforms may have restrictions on unlinking accounts after they've been connected
- In-game currency and certain items may not transfer between platforms due to platform policies
- Progress is typically saved automatically when connected to our online services
- You can manage your connected accounts at any time through your account settings
If you encounter any issues while linking accounts, please contact our support team with details about the platforms you're trying to connect.
Still Have Questions?
Our support team is here to help you with any other questions or concerns.